Customer Service & Business Development
Managing Difficult Customers and Complaints
How You Will Learn
Our programmes combine short expert input with case studies, role plays, group discussions and practical exercises. Participants practise the key skills in a safe, supportive environment and receive guidance from the facilitator.
Bring This Programme to Your Team
Training several people at once? We can deliver this programme exclusively for your organisation, adapted to your industry, culture and goals.
FAQs
See all FAQsChoose a programme from our training calendar and click Register Now. Complete the short registration form, and you will receive a confirmation email with payment details and programme information.
Payment can be made by bank transfer [or online payment]. Payment details are included in your registration confirmation. Your seat is secured once payment is received.
Yes. Every participant who completes a programme receives a certificate of participation from JoDyn Advisory and Consulting.
[Cancellations made at least X working days before the programme start date qualify for a full refund or transfer to a future programme. Substitute participants are welcome at no extra cost.] The full policy is in our Terms of Use.